Privacy Policy
A legal disclaimer
This Privacy Policy describes how Fraguz Air Conditioning & Heating ("Fraguz," "we," "us," or "our") collects, uses, and discloses your personal information when you use our services, visit our website, or interact with us.
1. Information We Collect
We may collect the following types of information from you:
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Personal Identification Information: Name, email address, phone number, and physical address. We collect this information when you request a service, schedule an appointment, or contact us.
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Payment Information: Credit card details and other payment information when you make a payment for our services. This information is processed securely through a third-party payment processor and is not stored on our servers.
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Service and Technical Information: Details about your HVAC system, the nature of the service you require, and information about your property. We may also collect technical data such as your IP address, browser type, and operating system when you visit our website.
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Communications: Records of your communications with us, including emails, phone calls, and text messages.
2. How We Use Your Information
We use your information for the following purposes:
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To Provide Our Services: To schedule appointments, perform HVAC services, and communicate with you about your service requests.
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To Process Payments: To process payments for services rendered.
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To Improve Our Services: To analyze how our services are used and to improve our offerings.
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To Communicate with You: To send you service updates, appointment reminders, and to respond to your inquiries. We may also send you promotional or marketing materials about our services, which you can opt out of at any time.
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To Ensure Security: To protect our services and our customers from fraud and other security threats.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
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Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing platforms, and scheduling software providers. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
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Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
4. Your Choices and Rights
You have the following rights regarding your personal information:
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Access and Correction: You can request to access and update your personal information by contacting us.
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Opt-Out: You can opt out of receiving promotional or marketing emails from us by following the unsubscribe instructions in the email.
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Data Deletion: You can request that we delete your personal information, subject to certain legal obligations to retain records.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: (760) 567-0748